Get In Touch
Frequently Asked Questions
You can ask us about our fonts
General Questions
A: While often used interchangeably, a typeface refers to the design (the visual look), while a font is the digital file that contains that design.1 Think of the typeface as the song and the font as the MP3 file.
A: For Desktop licenses, we typically provide OTF (OpenType) and TTF (TrueType) files.2 For Webfont licenses, we provide WOFF and WOFF2 files.
A: Yes! We have a “Type Tester” tool on every product page where you can type your own text to see how the font looks. Some fonts also offer a free “Demo” or “Personal Use” version for testing purposes.
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Licensing & Usage
A: A Desktop license allows you to install the font on your computer to create static images (logos, flyers, social media posts) and documents.4 It is usually based on the number of “users” or computers (e.g., 1-5 users).
A: A Webfont license allows you to embed the font into a specific website using CSS (@font-face).6 This is different from a desktop license and is usually based on the number of monthly pageviews your site receives.
A: Yes, our standard Desktop License usually covers usage in logos. However, you cannot send the actual font file to your client. If they need to use the font software themselves, they must purchase their own license.
A: No, standard Desktop/Web licenses do not cover Apps or eBooks (ePubs). You will need to purchase a specific App License or ePub License for these uses.
A: Small-scale merchandise is often covered, but large-scale commercial production (e.g., over 250,000 units) usually requires an Extended License. Please check the specific licensing page.
A: You generally cannot share the font file. If your team members or printer need to edit the text, they must purchase their own license. For printing, it is best to send “outlined” or “vectorized” files, or a PDF with embedded fonts.
Technical & Installation
A:
Unzip the downloaded folder.
Right-click the font file (usually ending in .otf or .ttf).
Select “Install” or “Install for all users.”
A:
Unzip the downloaded folder.
Double-click the font file.
Font Book will open—click the “Install Font” button.
A: First, ensure the font is installed correctly in your system’s font folder. Then, restart your design program. If it still doesn’t appear, try restarting your computer.
A: No. You are allowed to modify the shapes of the letters in a vector program (like Illustrator) for a logo, but you are not allowed to open the font file in font-creation software to alter, rename, or resell the font data itself.
Orders, Refunds & Account
A: Due to the nature of digital goods, all sales are final and we generally do not offer refunds. However, if the font file is technically defective and our support team cannot fix it, we will provide a refund.
A: Yes! If you bought a Desktop license but realize you need a Web license (or need to add more users), please contact support. We can usually credit your original purchase toward the correct license.
A: Yes, we offer a discount for registered students and non-profit organizations. Please contact us with proof of status to receive a coupon code.
Better Choice for Code Developers
Designers could choose our specific fonts that designed for developers